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Item(s) purchased via E-boutique can be returned for a full refund or exchange (excluding postage) providing our return Terms & Conditions are met.

We have extended our change of mind returns and exchanges period to 60 days for all items purchased from the 16th March 2020. All other Terms and Conditions continue to apply. 

If you would like to return an item purchased via our E-Boutique, please fill out the Returns Form included in your order and contact E-Boutique. The freight cost for change of mind returns is at the customer's expense.

Please note E-boutique does not accept returns on 50%-70% off sale items, subject to our Terms & Conditions. Items purchased at 20% off are not considered sale items and are eligible for returns. subject to our Terms & Conditions

Any items received by E-Boutique that do not comply with our return conditions will be returned to sender. 

Please note: we do not accept returns or exchanges to our E-Boutique or KOOKAÏ boutiques on jewellery other than as required by the Australian Consumer Law as detailed in our Terms & Conditions.

The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

It can take up to 14 business days for your return to arrive to our e-boutique office, undergo a quality check and have your refund processed. Once your item has been received and refunded you will receive an email notification once this has been done (Please allow 1-5 days for your refund to appear in your account).


Returns Address:

Kookai Eboutique

8-14 Hall St

Hawthorn East, Victoria, Australia, 3123



If you have received an item you believe to be faulty, please contact the KOOKAÏ E-Boutique to discuss your options for a repair, replacement or refund, subject to the conditions of our Refunds & Exchanges policy. 

For Terms & Conditions click here