Returns

Items purchased via the KOOKAI E-boutique can be returned to
the E-boutique within 21 days of receipt for an exchange or refund (excluding
postage) provided they meet the following conditions:

• The item has not been worn or damaged;

• The item is in its original condition with tags attached; and

• The item is not a Final Sale Item or jewelry.

Items discounted by 70% or more are considered Final Sale
Items. Please note E-boutique does not accept change of mind returns for a
refund or exchange on Final Sale Items, subject to our Terms & Conditions.

If you would like to return an item purchased via our
Boutique please contact concierge@kookai.com . The freight
cost for change of mind returns is at the customer's expense.

The goods are your responsibility until they reach our
office, so ensure it’s packed securely or using a postal service that insures
you for the value of the items you are posting. Any items received by
E-Boutique that do not comply with our return conditions will be returned to
sender. 

It can take up to 14 business days for your return to arrive
to our E-boutique office, undergo a quality check and have your refund or
exchange processed. Once your item has been received and refunded or exchanged,
you will receive an email notification once this has been done (Please allow
1-5 days for your refund to appear in your account).

You may return your item to the address below using carrier of your choice. If you choose this option, please email Eboutique concierge@kookai.com with Shipping Carrier and AWB so we can track your return.

KOOKAI Eboutique

8-14 Hall St

Hawthorn East,

Vic, 3123

Australia.

Alternatively, we can arrange a return for you via DHL for a flat rate of $15 USD. The $15 USD will be deducted from the original payment method. 

If you wish to proceed with the DHL option, please email Eboutique concierge@kookai.com with your order number, pickup address and the items you wish to return. We will then provide you with a DHL return label.

If an item you have purchased from us is faulty, please let us know by contacting us at concierge@kookai.com. Please provide an image of the fault so we can assist you further. We will discuss your options for repair, replacement, exchange, gift card or refund, subject to our Terms and Conditions. 

Please allow up to 7 business days for your return to be processed from when we receive your parcel. You will receive an email notification once the return has been processed.

Refunds will be applied to the original payment method. Visibility of your refund may vary depending on your payment method and provider and can take up to 5 business days to show.

Where the original payment method is no longer available, we may issue a gift card or exchange.