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Delivery

DELIVERY PROCESS +-

All orders are delivered by DHL International Express for a flat rate of $15. All orders are sent with Proof Of Delivery. We cannot be held responsible for any deliveries that have opted for ‘Signature Release’.

Once your parcel has reached the DHL Delivery Hub you will receive a shipping confirmation email, which will include a tracking link for you to follow your parcel. Your parcel will be shipped from Melbourne, Australia using DHL Express will require a signature on delivery.

Please ensure you provide an appropriate shipping address that is attended during business hours, as DHL is unable to leave parcels unattended and is unable to deliver to PO boxes.  If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect or arrange re-delivery.

Orders should be received within approximately 3-5 business days in major metro areas and capital cities, however please be aware there may be customs or other delays outside KOOKAÏ’s control.

You can track your order here: http://www.dhl.com.au/en/express/tracking.html or contact us if you have any questions or concerns about delivery. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

CHANGE OF ADDRESS +-

We cannot be held responsible for an incorrect address being entered on your order.

 

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact us immediately.

TAXES, CUSTOMS & IMPORT DUTY FEES +-

If you are outside Australia you will become the importer and may be liable to pay local sales taxes, and you will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.

We will, however, cover any import GST/VAT and customs duties payable on the arrival of your order into the US, Canada or Singapore.

CURRENCY +-

All prices displayed on our website, including shipping, are in US Dollars unless stated otherwise.