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All duties & taxes included

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USA KOOKAÏ

FAQs

Our delivery partners DHL offer an “Under the Tree” guarantee on eligible services, helping ensure your KOOKAÏ gifts arrive in time for Christmas.

DHL Express: International - 15th December

Due to an exceptionally high volume of orders during our sale period, dispatch times may be longer than usual. Our team is working hard to process all orders as quickly and safely as possible, but you may experience a delay before your parcel is shipped.

We sincerely appreciate your patience and understanding, and we’re so grateful for your support during this busy period.

Should you wish to change your order after your payment has been processed, please contact us immediately by emailing concierge@kookai.com and we will try our best to accommodate your request. 

We are unable to cancel orders after items have been shipped.

During sale period we are unable to amend orders.

All payments for items purchased through the KOOKAÏ E-Boutique will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

We accept: Visa, Mastercard and Afterpay (for USA customers only)

KOOKAÏ proudly offers Afterpay to US customers as a payment option for purchases of $35 or more (including shipping) made through our E-Boutique. Afterpay is an interest free, deferred payment method that allows you to shop now, receive now, and pay later via four equal instalments every two weeks. Afterpay cannot be used to purchase gift cards and is not available to Canadian customers at this point in time.

 

Making a payment with Afterpay

 You can complete your KOOKAÏ E-Boutique purchase with Afterpay by selecting ‘Afterpay’ as your payment method at checkout and registering for a new Afterpay account or entering your existing Afterpay account details.

Please note, maximum transaction limits will apply to your Afterpay account, which may vary from time to time at Afterpay’s discretion. You can check your personal transaction limit by logging into your Afterpay account.  Afterpay may impose late payment fees if you are unable to make a payment by the scheduled date.

 

For full details on registering for an Afterpay account, including eligibility, late payment fees and other terms and conditions, please visit the Afterpay website. If you have any questions in relation to your Afterpay account, please contact Afterpay directly as KOOKAÏ are unable to assist with enquiries relating to your account.
 

 Returning items purchased with Afterpay

Purchases made through Afterpay in the KOOKAÏ E-Boutique are subject to the same Returns and Exchange policy as for purchases via other payment methods.

Where you are entitled to a full or partial refund of your order, any remaining instalments left on your Afterpay payment plan will be cancelled, and the amount paid to date will be refunded to you directly by Afterpay.

If you have any further questions about purchasing from the KOOKAÏ E-Boutique with Afterpay, please contact us.

We will do everything we can to deliver your order as quickly as possible. Please allow up to 3-5 Business days for your order to arrive in your destination country.

  • All orders are shipped from Australia and posted via DHL International Express delivery.
  • During sale periods, there may be slight delays in receiving your order due to increased volumes. 

Postage is free for orders over USD $200, and a Flat Rate of USD $15 for all other orders.

You can track your order here.

KOOKAÏ covers all applicable duties and taxes for online orders placed via our website.

KOOKAÏ currently ships online orders to Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Brazil, China, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Philippines, Poland, Romania, South Korea, Spain, Sweden, Switzerland, Taiwan and Vietnam.

If an item you have purchased from us is faulty please contact our E-boutique team via concierge@kookai.com to discuss your options for repair, replacement, exchange or refund, subject to our Terms and Conditions. Please provide an image of the fault so we can assist you further.