Delivery

All orders are delivered by DHL International Express, and all orders are sent with Proof Of Delivery. We cannot be held responsible for any deliveries that have opted for ‘Signature Release’.

Once your parcel has reached the DHL Delivery Hub, you will receive a shipping confirmation email, which will include a tracking link for you to follow your parcel. Your parcel will be shipped from Melbourne, Australia using DHL Express will require a signature on delivery.

Please ensure you provide an appropriate shipping address that is attended during business hours, as DHL is unable to leave parcels unattended and is unable to deliver to PO boxes.  If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect or arrange re-delivery.

Orders should reach your destination country within approximately 3-5 business days in major metro areas and capital cities, however, please be aware there may be customs or other delays outside KOOKAÏ’s control.

Prices listed are inclusive of duties and taxes. All orders are shipped on a Delivered Duty Paid (DDP) basis, ensuring you won’t incur any additional charges at delivery.

You can track your order here: http://www.dhl.com.au/en/express/tracking.html or contact us if you have any questions or concerns about delivery. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site.

If this is not noticed until after your order is finalised, please contact us via +61 382900599 Monday - Friday 9am - 5pm AEST or concierge@kookai.com  Dispatch of orders may be delayed when address correction or amendment is requested.

Please note there may be instances where we are unable to correct or amend your address.