Returns

Item(s) purchased via E-boutique can be returned for a full refund or exchange (excluding postage) providing our return Terms & Conditions are met.

If you would like to return an item purchased via our Eboutique please contact Eboutique concierge@kookai.com  

The freight cost for change of mind returns is at the customer's expense.

Please note E-boutique does not accept refunds for change of mind on clearance items or sale items discounted by 30% or more, subject to our Terms & Conditions. Clearance and sale items can be returned to E-boutique for an exchange, subject to our Terms & Conditions.

Items purchased during 20% off promotions off are not considered sale items and are eligible for change of mind refunds, subject to our Terms & Conditions. 

Any items received by E-Boutique that do not comply with our return conditions will be returned to sender. 

Please note: we do not accept returns or exchanges to our E-Boutique or KOOKAÏ boutiques on jewellery other than as required by the Australian Consumer Law as detailed in our Terms & Conditions.

The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

It can take up to 14 business days for your return to arrive to our e-boutique office, undergo a quality check and have your refund processed. Once your item has been received and refunded you will receive an email notification once this has been done (Please allow 1-5 days for your refund to appear in your account).

 

Returns Address:

Kookai Eboutique

8-14 Hall St

Hawthorn East, Victoria, Australia, 3123

If you have received an item you believe to be faulty, please contact the KOOKAÏ E-Boutique to discuss your options for a repair, replacement or refund, subject to the conditions of our Refunds & Exchanges policy. 

For Terms & Conditions click here