Free Shipping On Orders Over $150*

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Free on all orders of USD$150 and over, and a flat fee of USD$15 for all other orders.

Your order will reach your destination country in 3-5 business days. From here, it will be released for delivery direct to your door upon payment of any applicable importation duties and taxes.

  • Orders placed before 12pm AEDT weekdays will be dispatched the same day. 
  • Orders placed after 12pm AEDT will be dispatched the following business day. 
  • Express deliveries are sent via DHL Express and signature on delivery is required. 

 

Please don't hesitate to contact us via +61 382900599 or concierge@kookai.com.au with any queries. 

Please note, there may be delays in delivery from time to time due to unforeseen delays with our delivery network, where address or payment information requires confirmation, or during promotion and sale periods. Our delivery T&Cs apply to all orders through the E-Boutique

All orders are delivered by DHL International Express, and all orders are sent with Proof Of Delivery. We cannot be held responsible for any deliveries that have opted for ‘Signature Release’. 

Once your parcel has reached the DHL Delivery Hub, you will receive a shipping confirmation email, which will include a tracking link for you to follow your parcel. Your parcel will be shipped from Melbourne, Australia using DHL Express will require a signature on delivery. 

Please ensure you provide an appropriate shipping address that is attended during business hours, as DHL is unable to leave parcels unattended and is unable to deliver to PO boxes.  If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect or arrange re-delivery.

Orders should reach your destination country within approximately 3-5 business days in major metro areas and capital cities, however, please be aware there may be customs or other delays outside KOOKAÏ’s control.

Once your order has arrived in your destination country, DHL International Express will contact you directly to arrange for the payment of any applicable importation duties and taxes. These duties and taxes will need to be paid in full before your order can be released for delivery to you.

You can track your order here: http://www.dhl.com.au/en/express/tracking.html or contact us if you have any questions or concerns about delivery. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact us immediately.

We ship to the following destinations via kookai.us:

Brazil
Canada
China
Germany
Greece
Denmark
France
India
Italy
Japan
Malaysia
Mexico
Netherlands
Philippines
Romania
Singapore
Spain
South Korea
Sweden
Switzerland
Taiwan
United States of America

We also ship to the following destinations via our other online stores:

Your order will be shipped from Melbourne, Australia. If you are outside Australia you will become the importer of your order for customs importation purposes. You will be liable to pay any local sales and value added taxes and import duties applying to your order, and will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.

Once your order has arrived in your destination country, our courier DHL International Express will contact you directly to arrange for payment of any additional importation duties and taxes applying to your order. These additional fees will need to be paid in full before your order can be released to you. 

We recommend checking with your local customs authority for an estimation of the additional duties and taxes, as well as threshold limits, before completing your purchase.

Should you need to return your order for any reason, you may be able to apply for a refund of duties and taxes directly with your local customs authority.

All prices displayed on our website, including shipping, are in US Dollars unless stated otherwise.